Orbi Official is committed to handling your personal information with care, honesty, and respect. This Privacy Policy explains what we collect, why we collect it, how we use it, who we share it with, and what rights you have over your own data. We operate under Australian law and take our obligations seriously.
We store personal information securely and never sell it to third parties. Your details are used solely to coordinate your surrogacy journey.
You can access, correct, or request deletion of your personal information at any time by contacting us directly.
This policy is governed by Queensland law and the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Orbi Official is an Australian-operated surrogacy guidance and coordination service based in Brisbane, Queensland. We assist Australian Intended Parents in navigating international surrogacy journeys in Georgia and Armenia. Our website is located at orbiofficial.com.
In this Privacy Policy, references to "Orbi Official", "we", "us", or "our" mean Orbi Official. References to "you" or "your" mean any person who uses our website, contacts us, books a consultation, or engages our coordination services in any capacity.
We are the data controller in respect of the personal information we collect through this website and our services. This means we determine how and why your personal information is processed.
We collect two broad categories of information:
When you visit our website, certain information is gathered automatically. This includes your browser type, operating system, the pages you visit, how long you spend on each page, your general geographic region (derived from IP address), and how you arrived at our site. This information cannot identify you individually and is used purely to understand how our website is used.
Personal information is information that identifies you or could reasonably be used to identify you. Depending on how you interact with us, this may include:
Sensitive information: In the context of surrogacy guidance, you may choose to share health-related or reproductive information with us. We treat this as sensitive personal information and handle it with a higher standard of care. We only collect this information where you have voluntarily provided it and where it is directly relevant to your surrogacy journey.
We collect personal information through the following channels:
When you submit an enquiry through our website's contact form or email us directly, we collect the information you provide — typically your name, email address, phone number, and the content of your message. We use this to respond to your enquiry and to understand your situation so we can offer appropriate guidance.
When you book a consultation via our appointment page (mt.php), we collect your name, contact details, and any notes you provide about the nature of your enquiry. We use this to prepare for and conduct your consultation effectively.
Active clients are given access to a personalised journey portal. During onboarding, we create a secure profile containing your name, reference code, package details, destination country, and contact information. You can view this information at any time through your portal.
When you correspond with us by email, phone, or any other channel, we may retain records of those communications to ensure continuity of service and to respond accurately to follow-up enquiries.
Our website may automatically collect non-personal technical information when you browse, including session data, page interactions, and browser characteristics. This helps us maintain and improve the Website experience.
We use the information we collect for the following purposes:
The primary reason we collect personal information is to provide you with tailored surrogacy guidance and coordination support. This includes responding to your enquiries, conducting consultations, managing your journey portal, coordinating with our clinic and legal referral partners on your behalf, and tracking your document progress.
We use your contact details to respond to your questions, send you updates relevant to your journey, confirm appointments, and keep you informed of any changes to your programme or documentation requirements. We will not contact you for promotional purposes without your prior consent.
We use anonymised and aggregated information about how our website and services are used to identify improvements, fix errors, and enhance the overall client experience. No individual is identifiable from this analysis.
We may use information to verify your identity, detect suspicious activity, and protect the integrity of our client portal and communications systems.
We may process your personal information where required to do so by law, regulation, court order, or other legal process — including responding to lawful requests from government agencies.
We do not use your personal information for automated profiling, targeted advertising, or resale to third parties. Our services are personal and relationship-driven, and your data is used only for the purposes directly related to your surrogacy journey with us.
We do not sell, rent, or trade your personal information. We will only share your information in the following circumstances:
Where you have given us explicit permission to share specific information with a named third party, we will do so only to the extent of that permission.
In the course of coordinating your surrogacy journey, it will be necessary to share relevant personal information with our trusted partners. This may include:
We share only the minimum information necessary for each of these parties to carry out their specific role. We expect all third-party partners to handle your information with appropriate confidentiality and care.
We may disclose your information if required to do so by Australian law, regulation, court order, or a lawful request by a government body. We will notify you of any such disclosure where legally permitted to do so.
If Orbi Official is restructured, acquired, or its assets are transferred to another entity, your personal information may form part of that transfer. We would ensure the receiving party is bound by privacy obligations at least as protective as those in this policy.
Because we coordinate surrogacy journeys in Georgia and Armenia, there will be circumstances in which we need to share your personal information with parties located outside Australia. This is an inherent feature of the service we provide.
When we transfer your personal information internationally, we take steps to ensure it is handled appropriately. This may include requiring third parties to adhere to privacy standards comparable to the Australian Privacy Principles, or using contractual protections to govern how your information is treated.
By engaging our services, you acknowledge and accept that some cross-border transfer of your personal information is necessary for us to deliver the coordination services you have requested.
Under the Australian Privacy Principles and applicable law, you have meaningful rights over your personal information. These include:
You may request a copy of the personal information we hold about you. We will respond within a reasonable timeframe, generally within 30 days of receiving a verified request.
If the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to ask us to correct it. We will update your information promptly upon receiving a valid request.
You may ask us to delete your personal information where we no longer have a legitimate reason to retain it. We will assess each request individually. Certain information may need to be retained for legal or regulatory purposes.
Where we process your information on the basis of your consent, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal.
If you believe we have mishandled your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. We encourage you to contact us first so we can attempt to resolve the issue directly.
To exercise any of these rights, please contact us at avi@orbiofficial.com. We may need to verify your identity before processing certain requests.
Our website may use cookies — small text files stored on your device — to improve your experience. Cookies help us understand how visitors use the site, remember your preferences, and ensure the website functions correctly.
The types of cookies we may use include:
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete those already stored. However, disabling certain cookies may affect how the website functions — in particular, your client portal may require cookies to maintain your session.
We do not use cookies for targeted advertising, behavioural profiling, or cross-site tracking.
When you make an enquiry, book a consultation, or engage our services, we may contact you by email with information relevant to your journey. This is an operational necessity — not marketing.
We will not add you to any mailing list or send promotional communications without your explicit consent. If you do opt in to receive updates and news from Orbi Official, you may unsubscribe at any time by:
Unsubscribing from marketing communications will not affect essential service communications related to your active journey coordination.
We commit to: using honest and accurate subject lines; clearly identifying ourselves as the sender; honouring unsubscribe requests promptly; and never using misleading headers or deceptive content in our communications.
We take the security of your personal information seriously and implement measures appropriate to the sensitivity of the data we hold. Our security practices include:
While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and we encourage you to take care when sharing sensitive information over the internet. Transmission of information to and from our website is at your own risk for the portion that is beyond our control.
In the event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
We retain personal information for as long as it is needed to provide our services and fulfil our legal and operational obligations. Our general approach:
If you withdraw consent to our processing or request deletion of your data, we will remove your information from our active systems as soon as reasonably practicable, subject to any overriding legal or regulatory retention requirement. We will confirm the steps taken upon completing your request.
Our website and services are intended exclusively for adults — specifically Australian adults who are considering or actively pursuing international surrogacy. We do not knowingly collect personal information from anyone under the age of 18.
If you are under 18, please do not use this website or submit any personal information to us. If we become aware that we have inadvertently collected information from a person under 18, we will delete that information promptly.
Our website may contain links to external websites — including those of legal professionals, Australian government agencies, fertility clinics, and accommodation providers. These links are provided for your convenience and information only.
This Privacy Policy applies solely to Orbi Official and our website at orbiofficial.com. It does not cover the privacy practices of any third-party website, regardless of whether that site is linked from ours. We encourage you to read the privacy policy of every website you visit before submitting personal information. We have no responsibility or liability for the content or privacy practices of third-party sites.
We may update this Privacy Policy from time to time to reflect changes in our services, our data practices, or applicable law. When we do, we will revise the "Last updated" date at the top of this page.
For changes that are material — meaning they significantly affect how we handle your personal information or your rights — we will make reasonable efforts to notify active clients directly by email.
We encourage you to review this page periodically. Continuing to use our website or services after a change is posted constitutes acceptance of the revised policy.
If you have any questions about this Privacy Policy, wish to exercise your rights, or want to raise a concern about how we have handled your personal information, please reach out to us:
Orbi Official
Brisbane, Queensland, Australia
Email: avi@orbiofficial.com
Website: orbiofficial.com
We aim to acknowledge privacy enquiries within 5 business days and to resolve them within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
This Privacy Policy is governed by the laws of Queensland, Australia. Any disputes arising from this policy are subject to the non-exclusive jurisdiction of the courts of Queensland.