Please read these Terms and Conditions carefully before using our website or engaging with our coordination services. By accessing orbiofficial.com or communicating with our team, you confirm that you have read, understood, and agreed to be bound by everything set out below.
Orbi Official ("Orbi", "we", "us", or "our") is an Australian-operated surrogacy guidance and coordination service. We assist Australian Intended Parents in navigating international surrogacy journeys undertaken in Georgia and Armenia. Our website is located at orbiofficial.com (the "Website").
These Terms and Conditions ("Terms") govern your use of the Website, your communications with our team, and your engagement with our coordination services. References to "you" or "your" mean any individual or couple accessing the Website or using our services in any capacity.
By visiting or using this Website, making an enquiry, booking a consultation, or engaging Orbi Official's services in any form, you confirm that you have read these Terms and agree to be legally bound by them. If you do not agree, please do not use the Website or our services.
You confirm that you are of legal age to enter into a binding agreement under the laws of Australia and the jurisdiction from which you are accessing our Website. We may refuse access to the Website or our services to any person, at any time, at our discretion, without being required to give reasons.
We reserve the right to suspend or terminate your access to the Website or any client portal if you breach these Terms, engage in conduct we consider harmful, or provide information that is false or misleading. We may do so without prior notice, though we will endeavour to communicate with you where reasonably practicable.
Orbi Official provides surrogacy guidance and on-the-ground coordination services for Australian Intended Parents pursuing surrogacy in Georgia and Armenia. Our services may include, but are not limited to:
Important: Orbi Official is not a law firm and does not provide legal advice. We are not a medical provider and do not offer medical advice or clinical services. Nothing on this Website or in any communication from us should be construed as legal, medical, or financial advice. We strongly recommend engaging independent legal counsel in both Australia and the relevant destination country before proceeding with any surrogacy arrangement.
The availability, scope, and pricing of our services may change over time. We will communicate any material changes to active clients directly. Services are described on our Website in good faith but may be updated without notice to reflect changes in applicable law, clinic partnerships, or operational capacity.
Orbi Official makes referrals to third-party professionals including lawyers, clinics, and accommodation providers. These parties operate independently and Orbi Official is not responsible for the advice, quality, or outcomes of their services.
We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to access and use the Website for your own private, non-commercial purposes only. This licence does not permit you to:
It is your responsibility to ensure that your device and internet connection are suitable for accessing the Website. Orbi Official does not guarantee uninterrupted, error-free access to the Website at all times. Outages may occur due to maintenance, third-party infrastructure issues, or other factors beyond our control. We are not liable for any loss arising from Website unavailability.
You are responsible for all costs incurred in accessing the Website, including charges from your internet or mobile service provider.
When using this Website or communicating with Orbi Official, you agree that you will not:
Orbi Official reserves the right to investigate any suspected breach of these conduct requirements and to take appropriate action, including suspending access, terminating service agreements, and referring matters to relevant authorities where applicable.
Active clients of Orbi Official are provided with access to a personalised client portal, accessible at orbiofficial.com/portal.php, using a unique reference code and password. The portal displays your document progress, journey milestones, coordinator updates, and key milestone information.
You are responsible for maintaining the confidentiality of your portal login credentials. You must not share your reference code or password with any third party, except with a co-applicant who is party to the same journey. If you believe your credentials have been compromised, please notify us immediately at avi@orbiofficial.com.
The information displayed in your portal is provided in good faith based on the most current data available to us. Orbi Official does not warrant the completeness or real-time accuracy of portal data and recommends that you verify all critical information directly with the relevant legal, medical, or government authority.
We reserve the right to suspend or terminate portal access in the event of non-payment, breach of your service agreement, or other conduct inconsistent with these Terms.
All content on this Website — including but not limited to text, design, layout, graphics, photographs, logos, icons, software, and the selection and arrangement of such materials (collectively, "Website Content") — is the property of Orbi Official or its content licensors and is protected under Australian and international copyright, trademark, and intellectual property laws.
You may not reproduce, modify, distribute, publish, display, transmit, create derivative works from, or otherwise exploit any Website Content without our prior written consent. Unauthorised use of Website Content may give rise to civil or criminal liability.
Nothing in these Terms transfers any intellectual property rights to you. The licence granted to you under clause 4 is limited to accessing and viewing the Website for personal, non-commercial purposes only.
If you believe any content on our Website infringes your intellectual property rights, please contact us at avi@orbiofficial.com with details of the alleged infringement.
Our Website may contain links to third-party websites, resources, or content — including the websites of legal professionals, fertility clinics, government agencies, and accommodation providers. These links are provided for your convenience only.
Orbi Official does not endorse, control, or take responsibility for any third-party website or content. We make no representations about the accuracy, reliability, or legality of third-party content. Accessing third-party links is entirely at your own risk.
Your dealings with any third party referred to or linked from our Website — including any legal agreements you enter into, payments you make, or medical procedures you undergo — are solely between you and that third party. Orbi Official is not a party to any such dealings and accepts no liability arising from them.
Our Website and client portal may include communication features such as contact forms, email links, or booking tools. Any communications you send through these channels are subject to our Privacy Policy. You agree not to use these channels to transmit unsolicited commercial communications, abusive content, or any material that violates these Terms.
If you provide us with feedback, suggestions, comments, or ideas relating to our Website or services — whether by email, through the portal, or through any other channel — you acknowledge that such feedback is non-confidential and that Orbi Official may use it freely without attribution or compensation to you, for any purpose, including improving our services.
Orbi Official reserves the right to moderate, remove, or restrict any communications made through its platforms at our sole discretion.
The collection, use, and handling of your personal information is governed by our Privacy Policy, which forms part of these Terms and is incorporated herein by reference. By using our Website or services, you also agree to our Privacy Policy.
We encourage you to read our Privacy Policy carefully. It describes what information we collect, how we use and protect it, and your rights in relation to your personal data.
Orbi Official handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where your personal information is shared with third parties in Georgia or Armenia as part of coordinating your surrogacy journey, we do so only as necessary and in accordance with our Privacy Policy.
The Website and all information on it are provided on an "as is" and "as available" basis without warranties of any kind, express or implied. To the fullest extent permitted by Australian law, Orbi Official disclaims all implied warranties, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
Orbi Official does not warrant that:
Surrogacy involves significant personal, legal, medical, and financial complexity. Outcomes depend on many factors outside Orbi Official's control, including the laws of Georgia and Armenia, the decisions of clinics and legal professionals, biological factors, and Australian government processing timelines. Orbi Official makes no guarantee of any particular outcome and will not be held liable for any delay, complication, or result arising from the surrogacy process itself.
To the maximum extent permitted by law, Orbi Official's total liability to you for any claim arising from your use of the Website or our services — whether in contract, tort, negligence, or otherwise — is limited to the total coordination fees paid by you to Orbi Official in the three months preceding the claim. Nothing in these Terms excludes any liability that cannot be limited under Australian consumer law, including liability for misleading or deceptive conduct.
We are not liable for any indirect, incidental, special, consequential, or punitive losses, including loss of income, loss of profit, loss of opportunity, emotional distress, or any other indirect loss, even if we have been advised of the possibility of such loss.
You agree to indemnify, defend, and hold harmless Orbi Official and its directors, employees, contractors, and agents from and against any claim, loss, liability, damage, cost, or expense (including reasonable legal fees) arising out of or in connection with:
Orbi Official reserves the right to update or amend these Terms at any time. When we do, we will revise the "Last updated" date at the top of this page. Where changes are material, we will endeavour to notify active clients by email.
Your continued use of the Website or our services after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should discontinue using the Website and contact us to discuss your service arrangement.
We recommend reviewing these Terms periodically so that you remain informed of any updates.
These Terms are governed by the laws of the State of Queensland, Australia. By using the Website or engaging our services, you submit to the non-exclusive jurisdiction of the courts of Queensland for the resolution of any dispute arising under or in connection with these Terms.
We encourage you to contact us in the first instance if you have a concern or complaint. Most issues can be resolved through direct communication. You may reach us at avi@orbiofficial.com.
Any cause of action you may have arising from your use of the Website or our services must be commenced within one year of the date on which you became aware (or ought reasonably to have become aware) of the relevant facts giving rise to that claim. After that period, any such claim is permanently barred to the extent permitted by law.
For general consumer rights enquiries, you may also contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or the Queensland Office of Fair Trading at qld.gov.au.
If you have any questions about these Terms and Conditions, wish to report a concern, or require clarification on any matter relating to our Website or services, please get in touch:
Orbi Official
Brisbane, Queensland, Australia
Email: avi@orbiofficial.com
Website: orbiofficial.com
We aim to respond to all enquiries within two business days.